AAA Supply House
Taxidermy
Frequently Asked Questions - FAQ's
How do I place an order?
Do you have a catalogue?
What are your shipping
procedures in Canada?
Do you ship to all parts of the
world?
What is the fastest shipping
method?
What method of payment do you
accept?
How do you handle
backorders or out of stock items?
What price increases can be
expected?
What is the US Surcharge?
What is your policy on
returns?
Do you make quotes?
How do I place an order?
ORDERING
Email :
orders@aaasupplyhouse.com
orders only 1-877-250-8995
fax at 1-877-291-3808 or 403-291-3808
order with enquires or enquires to 403-250-3313
mail order to :
AAA Supply House Ltd
8, 2235 30 Ave NE
Calgary, AB
T2E 7C7
Do you have a catalogue?
CATALOGUES
We do print a catalogue every two years.
We will gladly send a current copy in the mail for you.
Or check out the Catalog link at the top or bottom of the page.
What are your shipping procedures in Canada?
SHIPPING IN CANADA
Our regular shipping methods are by
Expedited Canada Post and
Greyhound Bus.
We also can use UPS, Loomis, and other couriers.
Dangerous Goods and Hazardous Materials
must be send by Greyhound Bus
or by trucking company. NO EXCEPTIONS.
We do ship COD. Extra fees apply.
Do you ship to all parts of the world?
SHIPPING WORLDWIDE
We ship by Air Mail, but are very
restricted on the size. If parcel is oversized,
we ship by UPS. Brockerage Fees apply - please enquire.
We ARE NOT able to ship COD out of Canada.
What is the fastest shipping method?
This depends on your location in relation
to AAA. Canada Post will
deliver next business days local, 1-3 business days regional, and
2-7 business days national.
For most parcels, Canada Post is cheaper than Greyhound Bus.
Greyhound Bus is overnight to locations within 600km (depends on schedules).
Customers further away may take 2-5 days.
What method of payment do you accept?
METHOD OF PAYMENT
We accept Visa, Mastercard, Money Orders,
and Bank Drafts.
How do you handle backorders or out of stock items?
BACKORDERS AND OUTOF STOCK ITEMS
You will be called when your backorder
arrives. This is to ensure that you
still need the product. Please re-order your out of stock items in
approximately 3 to 6 weeks.
What price increases can be expected?
PRICE INCREASES
Increases are difficult to forsee, so your
invoice price is our current price
on that product. We only increase our prices when our suppliers
have an increase.
This is not the same as the US Surcharge.
What is the US Surcharge?
US SURCHARGE
Prices in our catalogue are based on a
$1.40 exchange rate for products
imported from the US. Unfortunately, due to the extreme devaluation
of the
Canadian Dollar, we are reluctantly forced to add a surcharge to
compensate
for the difference. This temporary surcharge fluctuates with the
daily quoted
bank rate and will be eliminated when the rate returns to $1.40 CDN.
This allows us to offer you the lowest possible prices on these
products.
What is your policy on returns?
RETURNS
All returns must be made within 30 days
with prior authorization.
A copy of the invoice must accompany the return. If no invoice is
with return,
credit is subject to 25% restocking fee.
After 30 days, there will be a 25%
restocking fee.
All products must be in salable condition
and unaltered. NO RETURNS
on printed matter, videos, chemicals, or paint. We DO NOT accept any
forms if they have been altered in any way.
Altered means: any changes to the surface, structure, or detail of
the form.
This includes, but is not limited to: sanding, ruffing, nailing,
drilling,
rasping, cutting the wire or rods, sawing, or bonding the form.
NO RETURNS AFTER 90 DAYS.
Do you make quotes?
QUOTES
We will gladly put a quote together for
you. This will help those of you
who wish to save the COD fee and send us a Money Order or a Bank
Draft.
Please allow us one day to process the order and have the quote
made.We will hold the order for 10 days so that payment can be forwarded.
Payments not received within 10 days will be considered cancelled.
Disclaimer
Although, we strive to make every effort
to ensure the information
on this site is correct and up-to-date,
we cannot guarantee the accuracy of the information.
As products do sometimes become unavailable,
please do not rely soley on the information contained herein.
If
you have any questions or concerns,
Please contact AAA Supply House Ltd.
Thank you.
Contact Information
TollFree 877-250-8995
Local 403-250-3313
Fax
877-219-3808
AAA Supply House Ltd.
Bay #8, 2235 - 30AVE NE
Calgary, AB T2E-7C7