AAA Supply House

Taxidermy

Bear

Frequently Asked Questions - FAQ's

How do I place an order?
Do you have a catalogue?
What are your shipping procedures in Canada?
Do you ship to all parts of the world?
What is the fastest shipping method?
What method of payment do you accept?
How do you handle backorders or out of stock items?
What price increases can be expected?
What is the US Surcharge?
What is your policy on returns?
Do you make quotes?

How do I place an order?

ORDERING

Email : orders@aaasupplyhouse.com
orders only 1-877-250-8995
fax at 1-877-291-3808 or 403-291-3808
order with enquires or enquires to 403-250-3313
mail order to :
AAA Supply House Ltd
3, 2235 30 Ave NE
Calgary, AB
T2E 7C7

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Do you have a catalogue?

CATALOGUES


We do print a catalogue every two years.
We will gladly send a current copy in the mail for you.

Or check out the Catalog link at the top or bottom of the page.

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What are your shipping procedures in Canada?


SHIPPING IN CANADA


Our regular shipping methods are by Expedited Canada Post and Greyhound Bus. We also can use UPS, Loomis, and other couriers.


Dangerous Goods and Hazardous Materials must be send by Greyhound Bus or by trucking company. NO EXCEPTIONS.


We do ship COD. Extra fees apply.


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Do you ship to all parts of the world?


SHIPPING WORLDWIDE


We ship by Air Mail, but are very restricted on the size. If parcel is oversized, we ship by UPS. Brockerage Fees apply - please enquire.


We ARE NOT able to ship COD out of Canada.


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What is the fastest shipping method?


This depends on your location in relation to AAA. Canada Post will deliver next business days local, 1-3 business days regional, and 2-7 business days national. For most parcels, Canada Post is cheaper than Greyhound Bus. Greyhound Bus is overnight to locations within 600km (depends on schedules). Customers further away may take 2-5 days.

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What method of payment do you accept?


METHOD OF PAYMENT


We accept Visa, Mastercard, Money Orders, and Bank Drafts.


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How do you handle backorders or out of stock items?


BACKORDERS AND OUTOF STOCK ITEMS


You will be called when your backorder arrives. This is to ensure that you still need the product. Please re-order your out of stock items in approximately 3 to 6 weeks.

 

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What price increases can be expected?


PRICE INCREASES


Increases are difficult to forsee, so your invoice price is our current price on that product. We only increase our prices when our suppliers have an increase.


This is not the same as the US Surcharge.

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What is the US Surcharge?


US SURCHARGE


Prices in our catalogue are based on a $1.40 exchange rate for products imported from the US. Unfortunately, due to the extreme devaluation of the Canadian Dollar, we are reluctantly forced to add a surcharge to compensate for the difference. This temporary surcharge fluctuates with the daily quoted bank rate and will be eliminated when the rate returns to $1.40 CDN. This allows us to offer you the lowest possible prices on these products.

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What is your policy on returns?


RETURNS


All returns must be made within 30 days with prior authorization. A copy of the invoice must accompany the return. If no invoice is with return, credit is subject to 25% restocking fee.


After 30 days, there will be a 25% restocking fee.


All products must be in salable condition and unaltered. NO RETURNS on printed matter, videos, chemicals, or paint. We DO NOT accept any forms if they have been altered in any way. Altered means: any changes to the surface, structure, or detail of the form. This includes, but is not limited to: sanding, ruffing, nailing, drilling, rasping, cutting the wire or rods, sawing, or bonding the form.


NO RETURNS AFTER 90 DAYS.

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Do you make quotes?


QUOTES


We will gladly put a quote together for you. This will help those of you who wish to save the COD fee and send us a Money Order or a Bank Draft. Please allow us one day to process the order and have the quote made.We will hold the order for 10 days so that payment can be forwarded.
Payments not received within 10 days will be considered cancelled.


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Disclaimer


Although, we strive to make every effort to ensure the information on this site is correct and up-to-date,
we cannot guarantee the accuracy of the information.
As products do sometimes become unavailable,
please do not rely soley on the information contained herein.

If you have any questions or concerns,
Please contact AAA Supply House Ltd.

Thank you.

 

Contact Information

TollFree 877-250-8995
Local       403-250-3313
Fax          877-219-3808

AAA Supply House Ltd.
Bay #3, 2235 - 30AVE NE
Calgary, AB  T2E-7C7